Answers to the questions
we hear most.

Our management fee is a percentage of the monthly rent collected and is only charged when your property is producing income. If your property is vacant, we do not charge a management fee. Once rent is collected, you receive your net proceeds after fees and any approved expenses within a reasonable timeframe following the 10th of each month.

We handle the entire process. Our team initiates the appropriate notices and follows Florida law for collections and, if necessary, eviction proceedings. Owners on our Premium plan have eviction coverage up to $2,000 for tenants we placed, so the financial burden does not fall on you. We keep you informed throughout but handle all the heavy lifting.

We run a thorough screening process that includes credit checks, background checks, rental history verification, income assessment, and social media review. We also conduct in-home visits with applicants to see how they maintain their current living space. We believe the quality of the tenant determines the quality of the investment, so we do not cut corners here.

Yes, and it is one of our core specialties. Section 8 housing comes with government-backed rental payments, rigorous inspection standards, and tenants who tend to stay longer. We handle all compliance, inspections, and communication with the housing authority on your behalf. For owners, it often means more stability and lower turnover.

You have real time access to your property through our owner portal, where you can view financial statements, maintenance activity, and inspection reports. We also proactively communicate any significant updates. Our goal is that you are always informed without having to chase us down for answers.

Security deposits are collected and held to cover damages beyond normal wear and tear. Owners on our Premium plan also have access to Turnover Damage Protection, which covers up to $750 in damages that exceed the security deposit for tenants we placed. If we approved a pet and that animal causes damage, our Pet Damage Guarantee covers up to $1,000 out of our own pocket.

Yes. Once a tenant is placed, we require 60 days written notice to cancel. If you cancel within the first 12 months of tenant placement, a prorated cancellation fee applies based on the remaining months in that period. After the first 12 months, there is no cancellation fee, just the 60-day notice. If no tenant has been placed yet, you can cancel without penalty with written notice.

Yes. We manage the entire eviction process on your behalf including notices, filings, and coordination with legal counsel when needed. Owners on our Premium plan have eviction coverage up to $2,000 for tenants we placed, meaning the associated costs do not come out of your pocket.

Tenants submit maintenance requests through our resident portal and we get to work right away. We keep costs low by handling a lot of the day to day work through our in-house handyman team, which means faster turnaround and no markup from outside contractors. For jobs that require specialized trades, we have preferred vendors we work with regularly who extend bulk discount pricing to us, and those savings pass through to you. For routine repairs below your authorized threshold, we handle it without needing your approval each time. Larger repairs get your sign-off first, and emergencies are handled immediately. You receive full documentation of everything completed.

No. We do not charge an application fee. Applying for one of our properties is completely free. We believe that should not be a barrier for anyone looking for a quality home.

Yes, absolutely. We specialize in Section 8 housing and work with voucher holders across the Greater Tampa area and surrounding counties. If you have a Housing Choice Voucher, you are encouraged to apply or join our waitlist and we will reach out when a matching property becomes available.

We move as quickly as we can once we have everything we need from you. Most applications are reviewed within a few business days. Having your documentation ready, including proof of income, photo ID, and rental history, helps speed things along considerably.

We review credit history, background, rental history, and income. We look for stable income that covers the rent and a rental history that shows responsibility. We evaluate each application as a whole picture rather than disqualifying on a single factor, so we encourage you to apply even if you have questions about your history.

Log into your resident portal and submit a request there. Our team receives it immediately and coordinates with our maintenance team to get it resolved. For emergencies, contact us directly by phone and we will respond right away.

Rent is paid through your resident portal online. You can set up automatic payments so you never miss a due date. If you have any trouble accessing your portal, reach out to our team and we will get you sorted out quickly.

We will reach out before your lease ends to discuss renewal options. If you want to stay, great. We work to make renewals straightforward. If you plan to move out, we ask for proper written notice as outlined in your lease so we can plan accordingly and help make your move-out process smooth.

Pet policies vary by property and are determined by the property owner. If you have a pet, let us know upfront when you apply and we will let you know what is allowed for the specific property you are interested in. We handle pet approvals on a case by case basis.